Rob & Melissa Stephenson from Flea Market Flipper talk about how to handle pain points in business.
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Reseller Hangout Podcast - How Do You Handle Pain In Your Business?
Rob: What's up, guys? On today's episode, we are talking about pain, actually pain in your business. How do you handle it?
Rob: So what do you do with pain? Pain that you actually actually feel in your business? How do you handle that?
Melissa: We're gonna dive into that. We listened to an awesome podcast this morning from Alex Hormozi and it, he said something that we wanted get into because it was super, I don't know.
It just made us really think and wanted to talk to you about it. But first off we just got back from a conference that had 5,000 entrepreneurs there.
Rob: It was amazing.
Melissa: Holy buckets, we were you just your mind explodes. So it's really cool to be in a place with likeminded people, so that was really awesome.
But did you have a takeaway from the conference this week?
Rob: Yeah. And the conference was amazing anyway, so just going to it and listening to, people, definitely in this situation, how they've dealt and overcome painful situations. And when we talk about pain, we're not talking about a cut on your arm, or, you know what I mean?
It's not physical pain, it's more of emotional pain. It could be physical, but it's more of emotional pain dealing
Melissa: Financial struggles.
Rob: Exactly. Yeah.
Melissa: That kind of thing you deal with in business.
Rob: So yeah. Dealing with growth, dealing with failure, dealing with success, you know. What do people do and being in a room where I think we had over 40 presenters, 40.
Melissa: Yeah. It was crazy, some big speakers.
Rob: So 40 speakers at the conference. It was amazing. It was just so good. And most of them are very vulnerable and they are giving kind of their struggle, their journey, and to see how they've handled stuff and how they've progressed. And really got success. That was really, really cool.
And it caused Melissa and I actually to reflect on our business, our journeys with what we do. And then it even sparked it more by this morning, listening to, if you have not heard Alex Hormozi, he has an amazing podcast. We absolutely love that's one of our favorite podcasts to kick off the day with, listening to some of his great, great tips that he gives.
Melissa: So, yeah, I think we're still processing everything that we heard over the last week. There was just so much, but there was a lot of encouragement also to share your stories with people because when you share your stories, so like we wanna do that, I feel like a little bit more. And I think we've started to do that more on this podcast.
Yeah. Like share some more of our stories because if they can help somebody that is in the same situation like that, that helps. Like you're not alone. Like that's the biggest thing is you're not alone. Everybody's dealing with stuff. Yeah. So you're not alone.
Rob: One thing that I think about, Melissa and I definitely process pain differently.
Yeah. Before we jump in and tell you what Alex said. Melissa and I process differently. And I remember it was a couple years ago, we were doing a training, for, it might have been Flipper University. It might have been just for our people.
Melissa: I, I don't remember what it was. I don't remember.
Rob: It was a training and we do trainings together and it's like three or four, maybe five years ago.
Melissa: This was a while ago.
Rob: So we got into an argument or we got upset. And I don't remember exactly what it was. This is something that happens maybe once or twice a year, we, we argue, we do argue, but don't get me wrong. We argue all the time, but sometimes it will carry on to a day or two days, we do have disagreements.
Don't get, don't get us wrong. We're not a perfect couple. We do come up with disagreements, but, only every once in a while, when we get into a disagreement that we will let a roll into a day or two days sometimes. And it's few and far between now that we've worked with each other more, we know each other better.
Melissa: We know how to not handle each other's, but instead of how to handle conversations, and conflict.
Rob: So, but this one specific time, I remember, we had scheduled a training for this particular day. We had got into a disagreement. I don't remember what it was and probably something dumb. It, it usually is sparks from something stupid.
I might have had a low sleep or a little bit of sleep and, Melissa, the same thing, but for some reason we disagreed on something. And then a lot of times we will just like go our separate ways or not talk to each other throughout the day. And. I handled this situation by saying, yeah, I am not going onto a call and training 50 people, whatever it was.
I'm not doing a training with you tonight. So you might as well just email those people, email our group and tell everybody, hey, we gotta, we're gonna postpone the training. And Melissa's like, no, I'm not doing that. I am gonna do the training. Whether you want to show up or not, that's up to you.
And I said, absolutely not.
Melissa: You can't let the people down. That was the thing, you can't let everybody down.
Rob: So, and I said, absolutely not. I am not coming on. And Melissa did like a 30 or 45 minute training by myself, by herself without me. And I don't remember what excuse she gave, why I wasn't on there. I was doing something or something else.
I don't remember what it was, but.
Melissa: He's, he's being mean. So he is not here.
Rob: She didn't say that she never throws me under the bus, but at the same time, it's one of those things that, I even reflecting back to that time of that training, realizing that Melissa and I handle pain. Totally separately. I mean, totally different.
We're wired different and it makes it to where it's kind of diff difficult for us to handle situations like this. But you know, taking that and seeing how I handled it. I go back. I, I, I don't talk to Melissa and it causes me to kind of go jump in my Lazyboy, watch Netflix. And it's like, that's how I handle pain.
I'm like, I don't want to do anything. I just wanna curl up, get depressed, whatever it is. And Melissa's different. How, how do you handle pain?
Melissa: Well, I tend to just work more and clean the entire house and just, I'm always busy. I don't like to just sit still and that's just my personality for the most part, but, I'll just dive in and do more and work more.
Clean the house, like I said, clean the house, cuz I don't do that all the time. So then I'll go and, and just work on stuff in our business or whatnot, but that's just kind of my reaction. So we react to it differently. Yeah.
Did you wanna say the quote that he said?
Rob: Yeah, definitely. So this is what really sparked it this morning caused me to reflect back, Alex Hormozi and we might not get it exactly to the T, but an amazing quote when you actually think about, think about it.
Melissa: Yeah, cause he was being interviewed on a podcast about how are some people successful and some people are having a struggle with success. And he said, some people let the pain beat strength into them. And some people let the pain beat strength out of them. And I was like, wow, like that is really.
Rob: It's powerful.
Melissa: It's impactful because if you, you know, like you can realize what you're doing, then you can start to maybe react differently. So absolutely and not letting the it beat the strength out of you.
Rob: Yeah. So, and that's the Melissa and I are total opposites when a struggle comes, when conflict comes, when something comes up, Melissa is wired to go to work, get work done.
And this even applies to, I mean, you, you guys, this might not come new Melissa and I love vacations we will spend money on vacations for the experience with our kids, even to a fault sometimes because we'll spend money and then we'll have to come back and make more money. And it's one of those things that, I'll come back and get depressed about it to where.
Melissa: I don't know if I would say depressed.
Rob: Yeah. That's not just kinda I'm a positive guy, so depressed is not the right word, but it's more of.
Melissa: You just turn off and you don't like it doesn't make you.
Rob: Tune it out, tune it out.
Melissa: Yeah. You just don't wanna think about it.
Rob: Exactly.
Melissa: You'll sit down where you need to make money.
I don't really wanna think about it. I'm just gonna relax and we'll think about it tomorrow. Tomorrow's another day.
Rob: And melissa will go from seven o'clock in the morning when we get up and get the kids ready for school until 12 or one o'clock in the morning working on the computer, working on stuff, bettering our business, bettering our stuff, because that's how she's wired. Our brains are wired differently, so that's where I see, and even sometimes in our journey, it's one of those things where I noticed that the TV is kind of one of my crutches, to where I'll sit down on my Lazyboy and I'll watch TV. And we've given that up in the past or I, I Melissa's done it only for me because she doesn't have the same crutch. It's easy for her to say, okay. Yeah, let's not watch TV, let's progress our business. Let's, let's get to work and do some of this backend stuff and do more videos and stuff like that. So it's one of those things that, she doesn't have the same crutch, but for me, I see that sometimes.
And I'm like, okay, you know what? I'm gonna go without TV for a month. I'm gonna go for without TV for, I mean, I start with a week, two weeks and stuff like that, so I can get more stuff done. And this is really cool because it was powerful to listen to this. This morning realized that I, and I I've known this, but I've never thought about it, that this is kind of how we handle situations. When we do come into pain, when we come into conflict or something like that, so it's really, really cool to be able to see this. Yeah.
Melissa: So we just kind of had a conversation about it. And so we thought we would hop on here and, you know, just kind of ask the question, how do you handle, like, if you're struggling maybe, or like, and how do you handle the pain that comes in, maybe it's financial pain, maybe like, does it, what does it make you do? Does it make you try to solve the problem or does it make you, you know, does it beat the strength out of you? So it's kind of a it's, it's just an interesting, an interesting take.
So yeah.
Rob: Yeah. Maybe even if you're living paycheck to paycheck, like probably 90, some percent of Americans is that, does that cause you to come home at night and does it fuel you to go to the next level? And I remember this is another thing.
Melissa: At a side hustle.
Rob: Exactly. And I remember Melissa started a side hustle before we started Flipper University.
She got into a, what would you call it?
Melissa: A, a network marketing company.
Rob: Yeah.
A supplement company. And she worked her butt off because it was a paycheck to paycheck that we lived. And it was one of those things, that's how she did. I didn't do that. I don't have that. I did. I went and worked and then I kind of watched TV at night and relax.
And it's like, okay, that, that's kind of our challenge to you is how are you handling right now? Those struggles, if you're trying to grow, are you, how are you handling those struggles and being able to see which one you are of the spectrum, and then realizing what you can do to go to that next level.
That's kind of our challenge for you today. That was our whole, with this episode is trying to figure out where you're at and then what you can do to move forward to that next level.
Melissa: So am I hearing that the tV's coming back off the wall. Is that what?
Rob: Well, they never went back up on the wall, but it's one of those things that, yeah, that's one of the things for my progression.
Melissa: We still have a little tV up there now. It's not even the big TV is still in the garage.
Rob: We do. So that's one of the things that, yeah. I, even after this event that we went to, I'm like, yeah, I definitely can get more stuff done and I want to get more stuff done. So I have to constantly challenge myself to go to that next level and try not to, you know, go to that.
Okay. You know, I've worked all day. I want to get more stuff done, but I'm tired. So I'm gonna sit down and watch TV and then, you know, an hour or two hours go by and I'm like, all right, I'm ready for bed. It's one of those things that, and, and this might not be you don't, don't take me around. I'm not judging.
I'm not calling this out to anybody. This is my own personal journey. So please understand that. I'm not trying to convict you or do anything. This is just what I can do Melissa and I, we want to accomplish so much. We want to help so many people, we wanna do so much. But I think I get caught up in my own that I have to do stuff like this.
I have to tell myself, okay, for the next week, I'm not gonna watch TV. I'm gonna try to go to the next level.
Melissa: Not try, take, try out.
Rob: Yeah, exactly. Try's a bad word that I'm gonna do. I'm going to do, I'm gonna go to that next level that I know I'm capable of, but I want to do it and I need to take my crutch off to be able to do it.
Melissa: I was just gonna add that mine is different, but mine is more like I have to always be doing something, but that's to a fault too, because sometimes I'm just busy for the sake of being busy. Like I even notice, like, I just feel like I have to be on my computer until late in the night and I don't need to do that.
So I'm trying to restructure like, okay, let me do the important things that I really need to do. What's productive. Yeah. And what's productive and stop trying to fill it because then I end up not doing those things that are really important and end up doing just like other busy work that maybe does need to get done.
But it's really not that important. Or I get sucked into social media because I'm looking up new things that we could be posting on TikTok or Instagram and looking up trends or something that turns into an hour of mindless scrolling that didn't need to happen. So it's just, mine is a little different, like it's not. My work ethic is there, but I need to be okay with maybe I am productive for a time and then it's okay to relax or it's okay. You know, and I, and I'm not good at relaxing at all, so I need to work on that. So we are we're so it's two different people.
Absolutely. And it's cool. It's cool to be able to reflect back on that. And that's kinda my challenge to you guys is reflect back how you are, if you want, if you have goals, if you have aspirations to go to that next level, how can you, where you're at knowing how you're wired, how can you make yourself go to that next level?
Rob: And it's a challenge. It's a challenge that Melissa and ,I just like this conference, we love going to conferences. We love, figuring out more about ourselves internally and figuring out how to go to the next level. We, there are huge investments and sacrifices in the learning process that we do by going to, going to conferences and investing in courses and doing all that stuff.
That's a huge sacrifice a lot of times, but we know it and we want to constantly be getting better. We don't want to go backwards. We want to move forward and this is kind of what it takes to go forward for sure.
Melissa: Yeah. And it was interesting. This conference had a lot of, there was some tactical business things, but there was a lot of like your identity and your like, I don't know, it was a lot of okay.
How do you handle things and how you can do better? And I don't know, it was just really interesting. It was, we're still internalizing. Well, I'm sure it'll come up on future podcast episodes because we got a lot to process through. Yeah.
Rob: So, and that actually brings us into our next, that did cause us to know that we want to restructure Flipper University.
So, by going to this conference, it, it really, Melissa and I had been talking probably for the last week, since we've gone to the conference, we're trying to figure out the best way that's.
Melissa: It's been a conversation for a while has has, but this just kind of solidified that where we want to go, with Flipper University.
Rob: So yeah. To be able to help more people, to be able to really move the needle in people's businesses. So we did decide that. So yeah, as of the recording of this, episode that we are doing right now, Flipper University, I think we're going live. What's the date?
Melissa: It's open on the 29th through October 2nd.
And this is going to be, we are restructuring the whole thing, after like in the next few months. And we will be going to a monthly membership model for Flipper U, but if you jump in now, right now, while it's open it, it. This is going live right before it opens. But if you jump in this weekend, before it closes on October 2nd, you're grandfathered into that membership.
Rob: So, so we have over a thousand students that have gone through Flipper University.
Melissa: So if you're listening to this and you are in Flipper University, you're grandfathered into the membership. So you don't have to worry about anything you're in. It's just gonna be all restructured. We wanna still be able to give you like live trainings every month, Q and A, so we're restructuring the whole thing. We're really excited about it, of what that's gonna look like. Yeah. But this is the last time that it will be available in the course format. So, and you'll get access to membership.
Rob: Recap. If you are in Flipper University, right now, you are grandfathered in it.
Doesn't affect you one way. You still get access to all the new stuff coming up. So exactly. And if you are jumping in through September, whatever the date was October 2nd, sorry, October 2nd. To the ending is up by October 2nd. Sorry, by October 2nd, if you do jump in, then you will have access just like the grandfathered in all of our other students the same way. Moving forward, you guys will be included and the new, the restructure and everything like that. So just moving forward, it will be going to a membership, a membership site to where we will be doing, trainings, and we will be able to do it if it's gonna be on a monthly membership. So, anyways, we wanted to make you aware of that.
This is one of the things Melissa, I have been working on for years. Yeah. But it really, really at this last conference we realized, we need to do it.
Melissa: We serve better this way.
Absolutely. And it's, yeah, we're really excited about it. And our software that we use, which is actually the conference that we went to is software company software.
And it's so weird cuz it was a lot more than just software. Yeah. But they're giving us a whole bunch of new tools to use, so we're, really excited.
Rob: It's gonna be amazing.
Melissa: Yeah. To have the restructure and have all access to all these new tools. So it's gonna be fun.
Rob: Cool.
Melissa: That's the tech side that I, I really enjoy.
Rob: Awesome.
So you guys rock have a great day. We will see you on the next episode.
Melissa: Bye.
Rob: See ya!